Refund Policy

1. Digital Goods

The full report is a digital product that is generated and delivered instantly the moment you unlock it. Because it is consumed immediately, purchases are generally considered final. That said, we want every purchase to feel fair, and we review refund requests individually and in good faith.

2. When We Offer Refunds

We will gladly issue a refund if:

• You were charged more than once for the same purchase, or charged in error.
• A technical problem on our side prevented your report from being generated or delivered, and we were unable to resolve it for you.
• You were charged but never received access to the report you paid for.

3. When Refunds May Not Apply

Because the report is delivered instantly, we may be unable to offer a refund in cases such as:

• You have already viewed or downloaded the full report and simply changed your mind.
• You disagree with the interpretation or feel the insights did not meet a personal expectation, absent a technical fault.
• The request is made an unreasonable amount of time after the purchase.

Even in these cases, we encourage you to reach out. We would rather understand what went wrong and make it right.

4. How to Request a Refund

To request a refund, contact us through our contact page and include the email address used for the purchase and, if you have it, the approximate date of the order. This helps us locate your payment quickly.

5. Timeframe

We aim to review refund requests within a few business days. If a refund is approved, it is issued to your original payment method through our payment processor. The time it takes to appear on your statement depends on your bank or card issuer, and is typically several business days.

6. Contact

Questions about this policy or a specific charge? Reach us any time through our contact page.